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Account Manager

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Job Reference: G4S/TP/403309/104495
Number of Positions: 1
Job Category: Security / Protective Services
Contract Type: Full Time
Salary: competitive
Location: Saint Paul, Minnesota
G4S Region: North America
Country:United States


G4S Business Unit:US Secure Solutions
Closing Date: December 28, 2017

Job Introduction:

PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE!

The world's leading private security organization, G4S, has an immediate job opportunity for an Account Manager. In this position, you will be responsible for client service, problem resolution, and service delivery monitoring and enhancements. The Account Manager is responsible for providing direction and leadership to G4S's overall security solutions team.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

Specific Duties and Essential Functions

  • Evaluate contract performance and compliance; review of contract; review of staffing levels; review training documents; interact with client management
  • Train employees to contract standards; review and understand training requirements; conduct training sessions; evaluate comprehension of material
  • Complete and process Payroll; Review Sign-in sheets daily; review payroll worksheets weekly; verify with local G4S office regarding receipt and submittal
  • Review invoicing and resolve issues; communicate with local G4S offices regarding discrepancies, rate changes, past due invoices; communicate with G4S billing department regarding resolution; communicate with client regarding resolution
  • Identify performance shortcomings and then develop and implement process or program solutions to address shortcomings; review and understand contract requirements and expectations; develop action plans
  • Conduct employee evaluations, counseling, and discipline; set and conduct weekly, monthly, quarterly staff meetings, and teleconferences; prepare and send emails, memos, letters; set and conduct meetings with key personnel within contract

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Must possess a Bachelor's Degree in Law Enforcement, Corrections, Criminal Justice, Business or related field

Type and Length of Specific Experience Required

  • Must possess a minimum of three (3) years of experience in a corporate security setting
  • Must possess a minimum of five (5) years of experience managing a uniformed security officer operation

Skills Required

  • Ability to interact cordially and communicate with the public
  • Ability to operate radio or telephone equipment and/or console monitors
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail
  • Ability to mediate conflict with tact, diplomacy
  • Ability to coach, mentor, motivate

Other

  • Must be at least 18 years old as required by the client contractor, or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Must be able and willing to travel with little to no advance notice
  • Must not use illegal drugs. Must be able to pass a drug test with negative results (except when undergoing documented medical treatment).
  • Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military
  • Upon acceptance of a job offer, must be able to pass the following:
    • MMPI - Psychological testing
    • Physical exam

Physical Requirements and Environment

Environment: Office; minimal to no work in extreme temperatures is expected

Major activity: Working on PC while sitting; telephone use

Physical efforts to carry out job duties: Limited, to include some standing, bending, light lifting, and limited stretching and reaching


About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

 

To receive an update on your application status, please contact our local office by following this link: http://www.g4s.us/en/Contact-Us/Local-Offices


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