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Case Management Coordinator - Tampa, FL

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Job Reference: YSI00129
Number of Positions: 1
Job Category: Children's Services
Contract Type: Full Time
Salary: 0 - 0
Location: Tampa
G4S Region: Americas
Country:United States


G4S Business Unit:US Youth Services
Closing Date: April 4, 2013

Job Introduction:

Coordinates youth designated caseload. Ensures that youth and family are provided orientation to the facility, and release procedures are coordinated to ensure compliance with Department of Juvenile Justice regulations. Acts as the leader of the facility treatment team process and assists with developing youth needs assessment and performance plan. Provides monthly progress updates to the Department of Juvenile Justice and respective judicial representatives.

Role Responsibility:

• Completes all admission/intake paperwork on each youth admitted to program. • Responsible for initiating admission/intake process for all youth admitted to the program, assembling youth’s chart with completed admission/intake paperwork and forwarding it to the youth’s assigned Therapist and Case Manager. • Reviews all youth commitment packets for youth who have met DJJ criteria for placement in a substance abuse treatment program to determine eligibility for admission to facility. • Coordinates and schedules admissions with the facility’s Department of Juvenile Justice Commitment Manager. • Also responsible for notifying facility’s commitment manager of all youth discharges at least 48 hours prior to scheduled discharge. • Responsible for completing and maintaining the facility’s internal census, ensuring that all youth movement is reflected on the monthly census (i.e. admissions, discharges, out of placements, return to placements). • Ensures monthly JJIS audit is completed, verifying that the JJIS census for the facility matches the youth listed on the facility’s internal census. Communicates any discrepancies to facility’s commitment manager. • Reports incidents of suspected abuse using prescribed forms and protocols from the relevant community/state agencies. • Conducts file audits and assists case managers with accurate and timely management of files. • Cross train with the Director of Case Management to review and approve case management documentation as needed. • Will maintain the facility’s Gang Binder and attend Gang Task Force meetings as required. • Schedules discharges for youth in transition from the program based on information provided by the treatment teams. • Maintains ongoing communication with the Department of Juvenile Justice and support services. • Schedules and coordinates treatment team meetings to provide total case management of the resident by completion of the needs assessment, performance plan, and monthly progress updates. • Participates as a member of facility management team. • Maintains effective working relationships and communications with internal and external customers. • Supports organization’s safety and security program. • Complies with applicable standards of conduct and regulations governing delivery of services. • Maintains attendance and punctuality. • Coordinates admissions and discharges with the Department of Juvenile Justice and support services. • Gathers information from court hearings and reviews, documents, and reports information. • Makes handwritten entries to resident charts describing service performed, progress in discharge planning process, or other interventions. • Conducts psycho-educational/social rehabilitation groups as needed and conducts 1:1’s with youth and family related to rehabilitative and transition issues. • Schedules, attends, and documents court hearings. • Creates performance plan for youth based on treatment team input and updates goals monthly or as required by youth progress. • Ensures timely and accurate correspondence to judges, Juvenile Probation Officers, and parents in relation to orientation, monthly progress updates and release proceedings. • Ensures extensive communication along with all treatment team members to address youth and parental issues. • Coordinates all youth release proceedings including notification of release, coordination of the exit conference, and development of the transition summary. • Performs other duties as assigned by supervisor.

The Ideal Candidate:

Education, Licenses and Certifications Required

• Must have at least a Bachelor’s degree in psychology, criminology or related field. • Prefer at least one year experience working with adolescents who have experienced substance abuse and emotional/mental health issues. • A Master’s degree and at least one year of experience is preferred. Other Requirements: • Must be 21 years of age or older. • Appointees will be required to possess a driver's license valid in the state where the work site is located only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

Type and Length of Specific Experience Required

Prefer 1 to 2 years experience in case management

Skills Required

• Knowledge of basic theory and practice of human behavior and problems of group living. • Knowledge of the nature of common behavior and mental health disorders of childhood and adolescence, and the appropriate responses. • Knowledge of programmatic approaches to behavioral management, including the principles of behavior modification. • Knowledge of individual and group counseling techniques. • Ability to maintain an attitude of objectivity and open-mindedness concerning new approaches and methods of dealing with children's problems. • Ability to keep abreast of new ideas, attitudes, and skills relevant to working with problem children. • Ability to think clearly and act appropriately in an emergency or potentially dangerous situation. • Ability to understand complex concepts of learning and behavior modification, and their application to the client population served. • Ability to participate in recreational activities. • Knowledge of the rules and equipment used in popular games, sports and other leisure activities and their therapeutic applications. • Ability to prepare required records and reports. • Ability to maintain essential records, reports, and files. • Ability to participate in escape apprehension activities and to respond to emergency situation requirements. • Knowledge of basic first-aid and emergency medical care. • Knowledge of governmental and private agencies that can offer treatment and rehabilitation assistance. • Knowledge of and familiarity with techniques used in group and individual counseling. • Ability to organize assigned work and develop effective and efficient work methods. • Ability to interview persons who may be emotionally upset and antagonistic. • Ability to comprehend and adjust to frameworks of references other than one's own cultural and educational standards. • Ability to relate and adjust to individuals of varied types, including staff, residents, and their families. • Ability to acquire knowledge to analyze, comprehend, interpret and apply basic laws, rules, regulations and procedures to specific situations. • Ability to learn to collect and make appraisals of factual information and the social relationships of individuals and families, to learn quickly the essential and significant facts in an individual or family situation, to weigh and evaluate such facts, and to take appropriate action. • Ability to maintain a firm, correct and professional attitude at all times. • Ability to comprehend the problems of persons who are physically and/or emotionally maladjusted. • Ability to prepare clear, sound, accurate and informative reports containing findings, conclusions, and recommendations. • Ability to demonstrate judgment and discretion in dealing with sensitive information and to function independently within a team- oriented atmosphere. • Ability to move among work site buildings; occasional travel required. • Ability to work with a variety of behaviors. • Ability to tolerate verbal and mental abuse while maintaining a professional demeanor. • Ability to perform appropriate crisis intervention, including physically breaking up fights. • Ability to complete pre-service and annual in-service CPR and first aid certification training and self-defense and physical intervention training. • Ability to pass drug and TB screening and testing. • Ability to work under pressure; meet inflexible deadlines; set priorities; deal diplomatically with difficult individuals; and supervise others; ability to manage multiple programs; lead small program management teams and work independently. Adherence to the highest ethical standards essential.

Physical Requirements and Environment

• Talking: Ability to express and exchange ideas via spoken word during activities in which they must convey details or important spoken instructions to others accurately, sometimes quickly and loudly. Hearing and Vision: Ability to perceive the nature of sounds with no less than 40 dB loss at Hz, 1000 Hz and 2000 Hz with or without correction. Ability to receive detailed information through oral communication. Work requires a minimum standard of visual acuity with or without correction that will enable employees to complete clerical tasks, and observe youth. Dexterity: Ability to stoop, kneel, crouch, reach, push, pull, lift, grasp, and be able to perceive the attributes of an object such as size, shape, and temperature. Movements frequently and regularly required using wrists, hands and/or fingers. Physical Strength: Ability to exert up to 50 pounds of force occasionally. Position is mainly sedentary work (office work), but may on occasion include physical force execution. Employee may be subject to temperature changes, but the employee is not substantially exposed to adverse environmental conditions as the work is predominantly inside. Language: Ability to write complex sentences, using proper punctuation, and ability to communicate in complex sentences using normal word order with present and past tenses. Processing and Reasoning: Ability to exercise self-control in potentially volatile situations such as in verbal and physical confrontations. Must be able to work and concentrate amidst distractions and noise. Ability to assist youth with problem solving and maintaining self-control in volatile situations. • The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position the employee is occasionally exposed to outside weather conditions as they relate to travel. The noise level is usually moderate as the primary work environment is a standard office setting. Work environment may involve exposure to noise, dust, fumes, dangerous machinery, chemicals, body fluids, falling objects, and aggressive verbal and physical behavior from students and weather and temperature extremes. • Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the company undue hardship, such persons may not be eligible.

EOE M/F/D/V

Equal Opportunity Employer


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