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Control Center Operator

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Job Reference: G4S/TP/3743579/119325
Number of Positions: 1
Job Category: Security/Protective Services
Contract Type: Full Time
Salary: $15.50-$15.50
Location: Arden Hills, Minnesota
G4S Region: North America
Country:United States

G4S Business Unit:US Secure Solutions
Closing Date: July 14, 2018

Job Introduction:


The world's leading private security organization, G4S, has an immediate job opportunity for a Control Center Operator (CCO). In this postion, you will monitor intelligence, drive a patrol vehicle, confront trespassers, and respond to security alerts, weather alerts, and natural disaster alerts, from various sources provided by the client. You will determine the potential impact to the client and alert appropriate (pre-designated) client personnel as well as field calls from the client's locations globally requiring assistance as well as reporting incidents and initiating the notification process as required. You will also document all activity to include keeping records and disseminating information to appropriate personnel, utilize closed circuit television and remote monitoring devices, monitor access control, alarms, news wires, and other client specified technologies to accomplish this mission.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

Specific Duties and Essential Functions

  • Alarm monitoring and response; sound alarms or call police or fire department in case of fire or presence of unauthorized persons
  • Access control; permit authorized persons to enter property and monitors entrances and exits
  • Customer service; provide assistance to customers, employees, and visitors in a courteous and professional manner
  • Report writing; investigate and prepare reports on accidents, incidents, and suspicious activities; maintain written logs as required by the post
  • Provide 24 hour surveillance of the facilities' mechanical, security and fire protection systems and initiate action response as needed
  • Log mechanical equipment, which includes computer rooms, chillers, boilers, coolers and freezers
  • Maintain and log equipment information of miscellaneous events scheduled
  • Attend and communicate regarding after hours emergencies
  • Receive calls from the client's locations globally needing assistance or reporting incidents and managing the notification process

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Must be able to pass any State-required training or other qualifications for licensing

Type and Length of Specific Experience Required

  • If previously employed, must possess meaningful and verifiable work history

Skills Required

  • Must be able to accurately type 40 words per minute
  • Must be able to operate radio or telephone equipment and / or console monitors
  • Must have effective oral and written communication
  • Must be proficient with Microsoft Office Applications
  • Must be able to assess and evaluate situations effectively
  • Must be able to identify critical issues quickly and accurately
  • Must be able to research, investigate, and compile information
  • Must be able to write informatively, clearly and accurately
  • Must be able to mediate conflict with tact and diplomacy


  • Must be at least 20 years old or the minimum age required by the State, if higher
  • Must be able to work flexible schedules
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Must not use illegal drugs. Must be able to pass a drug test with negative results (except when undergoing documented medical treatment).
  • Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military
  • Upon acceptance of a job offer, must be able to pass the following:
    • MMPI - Psychological testing, if armed or otherwise required
    • Physical exam, if armed or required by client contract

Physical Requirements and Environment

Environment: Office

Major activity: Working on PC while sitting

Physical efforts to carry out job duties: Limited, to include some standing, bending, light lifting, and limited stretching and reaching.


About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link:

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Please Note: The application deadline for this job has now passed.