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Global Security Operations Manager

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Job Reference: G4S/TP/403359/109350
Number of Positions: 1
Job Category: Security/Protective Services
Contract Type: Full Time
Salary: $55,000 to $60,000 annual, DOE
Location: Los Angeles, California
G4S Region: North America
Country:United States


G4S Business Unit:US Secure Solutions
Closing Date: March 1, 2018

Job Introduction:

PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE!

The world's leading private security organization, G4S, has an immediate job opportunity for an experienced Global Security Operations Manager with a strong background in security and communications technology. This position will manage day-to-day activities in the Global Security Operations Center (GSOC) and oversee, monitor and guide the daily job performance and organization of GSOC personnel.  The GSOC Manager will have a strong background in security and communications technology.  This position has high visibility and is directly accountable for the effective and efficient management of the Center and its operators.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

Specific Duties and Essential Functions

  • Provide timely communications and actionable intelligence to support the protection of people, assets/intellectual property, and infrastructure of center and related interests/entities
  • Serve as the hub for the monitoring of risks and threats that may affect the business and ensure all systems, both hardware and software, are functioning properly, and immediately notify appropriate stakeholders when they are not
  • Perform planning and provide direction in order to ensure that the GSOC is delivering maximum value to the business and provide training and develop Standard Operating Procedures for personnel assigned to the GSOC to facilitate effective performance
  • Identify and communicate daily all critical items requiring the attention of senior management and coordinate with Security Operations Managers and Investigators to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)
  • Develop a program for maintenance and troubleshooting of software systems with a focus on preventative maintenance and early detection of potential issues and assist in identifying new technologies and upgrades for existing systems
  • Assume full responsibility for identifying and scheduling all appropriate certifications and inspections of the GSOC, its systems, personnel and functions and ensure procedures and protocols are in place that enable the timely and effective response to, and management of, incidents, alarms, notifications, calls and other activities related to the GSOC and its role as a central monitoring station.

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Must be able to meet and maintain any applicable State licensing or certification requirements

Type and Length of Specific Experience Required

  • Must possess a minimum of three (3) years security operations and communications management, security/alarm monitoring or other closely related operations
  • Must have documented work experience with a UL Certified Central Alarm Receiving Station
  • Experience supervising personnel and resources for the successful operation of a 911-Center and/or Central Station Operation that is centered around the use of technology
  • Work history to include all of the following:
    • Ability to prioritize workload based on urgency; able to delegate tasks, and communicate to a range of audiences including executive management
    • Demonstrate organized and critical thinking skills
    • Demonstrate the ability to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools
    • Demonstrate strong computer skills (hardware, software & network operations) with the ability to communicate effectively with IT and Security Systems professionals

Skills Required

  • Strong diplomacy skills and sensitivity protocol
  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail
  • Ability to multi-task
  • Ability to adapt to a dynamic environment and working under pressure

Other

  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must not use illegal drugs. Must be able to pass a drug test with negative results (except when undergoing documented medical treatment).
  • Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Office; minimal to no work in extreme temperatures is expected

Major activity: Working on PC while sitting; telephone use

Physical efforts to carry out job duties: Limited, to include some standing, bending, maneuvering up to 10 lbs, and limited stretching and reaching


About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://www.g4s.us/en/Contact-Us/Local-Offices


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Please Note: The application deadline for this job has now passed.

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