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Operations Manager

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Job Reference: G4S/TP/710250/126115
Number of Positions: 1
Job Category: Security/Protective Services
Contract Type: Full Time
Salary: Competitive
Location: Nashville, TN
G4S Region: North America
Country:United States


G4S Business Unit:US Secure Solutions
Closing Date: October 13, 2018

Job Introduction:

PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE!

The world's leading private security organization, G4S, has an immediate job opportunity for an Operations Manager. As an Operations Manager, you will be responsible for the daily operations of their assigned offices and facilities. This position is also accountable for serving clients, staffing, reporting, as well as procedural and company policy compliance. The Operations Manager must oversee and ensure accuracy in billing, payroll, and collections for services delivered. The Operations Manager is responsible for overall contract performance and margins and provides support to the General Manager in developing positive working relationships with employees and clients.

The Operations Manager is the primary point of contact for all operational management functions pertaining to field operations personnel.

The Operations Manager is responsible to the General Manager to oversee and efficiently implement all aspects of operations by providing quality service to assigned clients in order to ensure these accounts are operated in a manner consistent with established policies, contracts, and applicable laws and to maintain strong client relationships.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

Specific Duties and Essential Functions

  • Responsible for contract performance, service delivery and compliance
  • Manage and continuously develop assigned team members who are direct/indirect reports
  • Interact with all levels of management to ensure successful daily operations are met
  • Maintain positive working relationships with the community to ensure successful client relationships
  • Manage and continuously develop management subordinates within the organization (talent management)
  • Ensure that G4S contract requirements, training and development have been followed
  • Attend weekly meetings with General Manager, Shared Services Management and Human Resource Management to align organizational goals and targets
  • Attend weekly meetings with Office Management, Human Resource Management, and Labor Scheduling to align location deliverables
  • Align with and support the scheduling function
  • Maintain frequent and positive contact with subordinates, customers and the general public to ensure interactions are aligned with the G4S core values
  • Review Key performance indicators on a day-to-day basis in order to maintain control over operations
  • Manage location staff costs
  • Coordinate with Human Resources and Labor scheduling on new hire availability, qualifications and current/future demand
  • Track/Monitor open position percentage to total headcount, call off hours percentage, and overhead to billable hours ratio
  • Identify to the HR Manager any open positions and future demand for new employees
  • Ensure that the Area Supervisors are managing the schedule to reduce overtime and to cover all positions in compliance with the contract requirements
  • Coordinate with the Training Manager to ensure that new employees are being trained to G4S standards and identify any specific training required by the contracts
  • Manage the General Manager's safety program for the local area
  • Work with the Scheduler to cover all shifts while minimizing any additional costs like overtime hours
  • Address any issues, provide feedback to ensure that the needs of each individual client are heard and are being met

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Must possess one or more of the following:
    • Bachelor’s Degree in Business Administration, Private Security or Law Enforcement-related fields (e.g., Criminal Justice) combined with at least 1 year of experience involving customer relationship management
    • Associate’s  Degree in Business Administration, Private Security or Law Enforcement-related fields (e.g., Criminal Justice) combined with at least 3 years of experience involving customer relationship management
    • High School diploma or equivalent combined with at least 5 years of experience involving customer relationship management
  • Ability to meet and maintain any applicable security licensing or certification requirements

Type and Length of Specific Experience Required

  • Minimum of 1 year of prior work experience showing aptitude for assisting in the operational management of a large semi-independent business enterprise
  • Experience demonstrating the ability to ensure realization of planned profitability by utilizing sound financial management principles through the use of management information reports (Profit and Loss, Job Profitability, etc.)
  • Experience evaluating and validating worker competency in accordance to staffing needs
  • Experience with mentoring Area Supervisors and scheduling staff to ensure client expectations are met and the proper tools are in place for continued success
  • Experience ensuring correctness and compliance to contractual requirements are consistently communicated ahead of the advance schedule
  • Demonstrated ability to manage overtime costs through scheduling practices

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail

Other

  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Must submit to a pre-employment drug test
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:         Office; minimal to no work in extreme temperatures is expected

Major activity:        Working on PC while sitting; telephone use

Physical efforts to carry out job duties:  Limited, to include some standing, bending, and limited stretching and reaching.


About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://g4s.us/en/Contact-Us/Local-Offices


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Please Note: The application deadline for this job has now passed.

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