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Regional Account Manager

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Job Reference: G4S/TP/3000149/114558
Number of Positions: 1
Job Category: Security/Protective Services
Contract Type: Full Time
Salary: Competitive
Location: Dallas
G4S Region: North America
Country:United States


G4S Business Unit:US Secure Solutions
Closing Date: May 13, 2018

Job Introduction:

PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE!

The world's leading private security organization, G4S, has an immediate job opportunity for a Regional Account Manager. As a Regional Account Manager, you will observe and report activities and incidents at an assigned client site, providing for the security and safety of client property and personnel.  Manages security services and related operations delivered to an assigned client location(s), including customer service, problem resolution, service enhancement, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training. Does not perform Security Officer duties, except on a limited, relief or emergency basis. Makes frequent tours of the site and all security posts, checking for compliance with all Security policies and procedures. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

Specific Duties and Essential Functions

  • Serves as local point of client contact to ensure the delivery of high quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner
  • Meets regularly with local client representatives for status updates; addresses any actual or potential problems; supports security planning, assessments and surveys; reviews and updates post orders
  • Participates on regular teleconference calls with other Security Managers and Supervisors to ensure local security services are in compliance with National Standards. Provides feedback, comments, suggestions and support in helping to advance National Account initiatives to meet or exceed client expectations
  • Oversees the preparation and coordination of staff schedules for account, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer site reports to verify post orders and client directives have been satisfactorily followed; personally inspects all posts as part the evaluation of security staff
  • Coordinates support from local branch management, maintains and submits payroll records and other associate and business information., participates in the recruitment, selection, orientation, training, development and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches employees and carries out disciplinary actions, as necessary
  • Acts to ensure compliance with legally mandated, contractual, and company mandated training requirements; documents training as required; develop training schedules in conjunction with management; coordinating training activities so as not to conflict with client service schedules. Organizes training for CPR/First Aid and fire extinguisher, testing. Maintains records and prepares reports to evaluate performance of training activities, and to monitor progress of trainees
  • Oversees work performance of all site security personnel to ensure company policies/procedures, including Security Operations Procedures (SOP) are being followed.  Prepare reports for customer/client audits.  Plan, implement, coordinate, and evaluate security services to ensure consistent coverage and customer satisfaction. Coaches and disciplines personnel. Meets personally with employees and documents coaching and disciplinary activities
  • Within scope of client contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; acts to ensure that vehicles are properly maintained and administers driver training; acts to ensure there is an adequate inventory of uniforms, radios, and other supplies and equipment
  • Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures
  • Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues
  • All other duties as prescribed by management

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Must be able to pass any State-required training or other qualifications for licensing
  • Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts

Type and Length of Specific Experience Required

  • Work history must include demonstrated knowledge of the following:
    • Security operations and procedures
    • Supervisory practices and procedures
    • Staff supervision, including assigning work and providing training and discipline
  • Must possess one or more of the following:
    • Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
    • Graduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter field
    • Bachelor’s degree in law enforcement or criminal justice related studies
    • A minimum of 8 or more years of active service in any military branch
    • Associate’s degree (or 60 credits) or higher in law enforcement or criminal justice with current or prior active military service
  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail

Other

  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Must have demonstrated proficiency in English writing skills
  • Must be able to work flexible schedules and respond to work assignments with little to no advance notice.
  • Must be able to operate radio or telephone equipment and/or console monitors
  • Must have demonstrated ability to interact cordially and communicate with the public
  • Must submit to a pre-employment drug test
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:         Office; minimal to no work in extreme temperatures is expected

Major activity:        Working on PC while sitting; telephone use

Physical efforts to carry out job duties:  Limited, to include some standing, bending, limited stretching and reaching


About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://g4s.us/en/Contact-Us/Local-Offices


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