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Security Operation Center Operations Manager

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Job Reference: G4S/TP/3195440/120034
Number of Positions: 1
Job Category: Security/Protective Services
Contract Type: Full Time
Salary: Competitive
Location: Plano, Texas
G4S Region: North America
Country:United States


G4S Business Unit:US Secure Solutions
Closing Date: July 22, 2018

Job Introduction:

PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE!

The world's leading private security organization, G4S, has an immediate job opportunity for a Security Operations Center (SOC) Program Manager. As Security Operations Center Program Manager, you will be responsible for the development, oversight, and growth of the security operations program within the assigned Secure Solutions account.  This position aids in the development of best practices, training material, and specific protocols in collaboration with local and corporate field representatives, and client representatives, to ensure continuity of program goals and technological developments.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

Specific Duties and Essential Functions

 

  • Develop and grow the Security Operations Center Program
  • Provide stability within the operation center team to ensure continuity of effort.
  • Demonstrative innovative, critical and analytical thinking skills that result in the expansion of performance levels, service delivery, and organizational capabilities
  • Develop training material and provide ongoing and new hire training to Operations Operators and Analysts to ensure understanding of procedures and established protocols
  • Provide oversight to ensure habitual compliance with established protocols
  • Participate in selection and placement, and performance reviews, manage attendance, and conflict resolution; assist with scheduling as required

 


The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Must be able to obtain and maintain all necessary state or federal licensing requirements

Type and Length of Specific Experience Required

  • Must possess both of the following:
    • Minimum of one (1) year managing a Security Operations Center, Security Communications Center, security/alarm monitoring center or other closely related operation
    • Minimum of (2) years of security or law enforcement management experience
  • Work history must include each of the following:
    • Proven knowledge of security and safety industry operations
    • Demonstrated knowledge of safety and/or emergency response program implementation
    • Ability to prioritize workload based on urgency; able to delegate tasks, and communicate to a range of audiences including to executive management
    • Demonstrated analytic and critical thinking skills
    • Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools
    • Demonstration of strong computer skills (hardware, software & network operations) with the ability to communicate effectively with IT and Security Systems professionals
    • Knowledge of the operation of basic physical security systems, such as CCTV, video, alarm systems, access control, radio and telephone equipment, smart phones, and fire life safety

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail

Other

  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen
  • Must submit to a pre-employment drug test
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:         Office; indoor with minimal to no exposure to extreme temperatures expected

Major activity:        Working on PC while sitting; telephone use

Physical efforts to carry out job duties:      Limited, to include some standing, bending, limited stretching, and reaching


About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://g4s.us/en/Contact-Us/Local-Offices


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Please Note: The application deadline for this job has now passed.

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