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Security Operations Compliance Center Supervisor

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Job Reference: G4S/TP/1167938/108298
Number of Positions: 2
Job Category: Security/Protective Services
Contract Type: Full Time
Salary: $34.13 - $34.13
Location: New York City, New York
G4S Region: North America
Country:United States


G4S Business Unit:US Secure Solutions
Closing Date: February 24, 2018

Job Introduction:

PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE!

The world's leading private security organization, G4S, has an immediate job opportunity for a Security Operations Compliance Center (SOCC) Supervisor. As a SOCC Supervisor, you will provide a comprehensive active monitoring approach, provide broad visibility of activity across the infrastructure of a high profile client, and leverage information from several systems and technology databases, that provide advanced correlation and analysis, to deliver a prioritized list of actionable security requirements to security operation teams.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

Specific Duties and Essential Functions

  • Provide supervision to SOCC Operators
  • Comply with and facilitate the conduct of the daily routine in the G4S SOCC
  • Answering emails and phones; dealing with security requests, operation compliance and Quality Assurance procedures
  • Compile data and reports for operational analysis
  • Operations support; routing of information to the appropriate field offices for handling
  • Receive and respond to emergency and non-emergency requests from account team, client, outside vendors, and the security field force via telephone and e-mail
  • Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
  • Work in conjunction with the Regional Account Managers to ensure projects operate within the contract Master Schedule specifications, assist to resolve any schedule variances
  • On a daily basis, verify that the planned Security Services nationwide are met per contract specifications. Use Labor Scheduling and client camera and card systems recording to identify and report any variances to the local and regional level; utilize camera system to verify officer position and/or actions during robbery or protest incidents, also conduct random or specific video inspections of Banking Centers to monitor officer compliance with Post Orders
  • Track and report individual project (job) milestones to include but not limited to: start date, end date, Telephone check in, Secure Trax requirements, time and attendance, Non-labor costs, etc.

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Must be able to meet and maintain any applicable licensing or certification requirements

Type and Length of Specific Experience Required

  • Must possess one (1) year of prior supervisory security-related experience
  • Work history to include demonstration of each of the following:
    • Analytic and critical thinking skills
    • Ability to prioritize workload based on urgency
    • High level of competency with advanced computer systems (e.g., software and networks)
    • Ability to communicate effectively with security professionals

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail

Other

  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Must have demonstrated ability to operate radio, telephone equipment and/or console monitors
  • Must be able to work flexible work schedules and available to work all shifts
  • Must submit to a pre-employment drug test
  • Must submit to an extensive background check, including history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:         Office; minimal to no exposure to extreme temperatures is expected

Major activity:        Working on PC and using telephone/radio while sitting

Physical efforts to carry out job duties:  Limited, to include some standing, bending, limited stretching and reaching.


About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://g4s.us/en/Contact-Us/Local-Offices


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Please Note: The application deadline for this job has now passed.

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