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Support Center Supervisor (Jupiter, FL)

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Job Reference: G4S/TP/710250/91528
Number of Positions: 1
Job Category: Security/Protective Services
Contract Type: Full Time
Salary: Competitive
Location: Jupiter, FL
G4S Region: North America
Country:United States


G4S Business Unit:US Secure Solutions
Closing Date: June 19, 2017

Job Introduction:

The world's leading private security organization, G4S, has an immediate job opportunity for a Support Center Supervisor. As a Support Center Supervisor, you will be responsible for providing oversight on mentoring, motivating, coaching and leadership for a team of Support Professionals, with a focus on ensuring customer satisfaction; maintaining best practices and performing quality control.

The Cash 360 Support Center is a 24/7 operation providing support to end users of the Cash 360 and Safe Connect programs in the Retail Solutions division of G4S.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

Specific Duties and Essential Functions

  • Supervise a team of 6-10 support professionals
  • Monitor phone queues to ensure maximum coverage during shift.
  • Provide monthly scorecard and real-time feedback and coaching on Support Professional’s performance
  • Ensure a positive work environment, continuous learning and a high quality employment experience for the team
  • Manage escalations and required reporting for the shift
  • Communicates overall and individual improvement opportunities to the management team

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent

Type and Length of Specific Experience Required

  • Must possess one or more of the following:
    • Minimum of 2 years of successful supervisory/management experience in a related field (security, call center, dispatch, etc.)
    • Minimum of 1 year of experience in a leadership role with G4S Retail Solutions

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail

Other

  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Must submit to a pre-employment drug test
  • Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:         Office; minimal to no exposure to extreme temperatures is expected

Major activity:        Working on PC and using telephone/radio while sitting

Physical efforts to carry out job duties:  Limited, to include some standing, bending, limited stretching and reaching.


About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://www.g4s.us/en-US/Site%20Tools/Contact%20us/


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