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Aviation Security Senior Operations Manager

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Job Reference: G4S/TP/1070398/121309
Number of Positions: 1
Job Category: Border Patrol / Protection
Contract Type: Full Time
Salary: Attractive package
Location: Kuwait
G4S Region: Asia and Middle East

G4S Business Unit:Kuwait
Closing Date: August 28, 2018

Job Introduction:

G4S is responsible for the provision of aviation security services at Kuwait International Airport (KWI). The Aviation Security Senior Operations Manager (Ops Manager) will be responsible for managing aviation security operations at KWI Terminals 1 and 3.

Role Responsibility:

Including but not limited to the following key tasks:

  • Ensure security standards are met and delivered to the highest standard.
  • Manage G4S standard operating procedures (SOP’s) and ensure compliance.
  • Develop positive working relationships with the Kuwait Directorate General of Civil Aviation (DGCA), the MOI, and other stakeholders.
  • Provide timely and accurate information on daily operations to the G4S senior management.
  • Identify, develop and implement improvements that will further enhance security at KWI.
  • Respond and assist with contingency planning.
  • Allocate resources to meet the demand of increased passenger traffic, or to manage emergency situations
  • Mentor and coach staff
  • Implement G4S disciplinary action or grievance procedures as required.
  • Motivate staff and provide two-way communication, encourage feedback, and promote improvements in efficiency, effectiveness and customer service.
  • Ensure G4S health and safety standards are implemented.
  • Conducting a review of aviation security operations at KWI and preparing a report.
  • Undertake additional duties as directed by G4S senior management. 

The Ideal Candidate:

Educational Requirements / Qualifications:

  • Relevant and current aviation security qualifications
  • ICAO aviation security audit and compliance qualifications (desirable)
  • University degree level education or equivalent (desirable)
  • An understanding of the Arabic language is desirable but not required


  • Ten years of aviation security experience in an airport environment.
  • Familiarity with International Civil Aviation Organization (ICAO), European Commission (EC) and international best practice standards relating to aviation security
  • Experience undertaking aviation security audit, compliance and quality control activities
  • Experience managing operational staff across a 24/7 roster
  • Experience delivering on the job aviation security training, and experience mentoring and informally developing staff.
  • Proven experience delivering on aviation security key performance indicators and contractual obligations in an international airport environment
  • Experience working in culturally diverse environments.

Skills, abilities and personal qualities

  • Proven management and leadership skills in a multi-cultural environment.
  • The ability to work unsupervised, in a fast paced team environment.
  • Good communication skills both written and verbal, including the ability to draft reports.
  • Outstanding client liaison skills.
  • IT skills in Microsoft Office (Outlook, Excel, Access, Word Power Point).
  • Polite, Courteous, Decent, Fair and Honest
  • Commercially Aware and Focused.
  • Proactive approach to work.

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Please Note: The application deadline for this job has now passed.